Compete fairly. Deal directly.

1. The service

VendorDuel is a B2B marketplace. Buyers describe an existing software contract and requirements; approved vendors may submit sealed replacement offers. VendorDuel facilitates comparison, selection, payment, and introduction. We are not a party to the resulting software contract and do not guarantee that a deal closes or delivers a particular saving.

2. Accounts and authority

You must use a business email, provide accurate information, protect access to your account, and have authority to act for the organization you join. We may verify, reject, suspend, or remove accounts to protect the marketplace.

3. Buyer rules

• Provide truthful spend, renewal, seat, and requirement information.
• Do not publish personal contact details or use a Duel to solicit unrelated services.
• Selection expresses a genuine interest in an introduction but does not require purchasing the vendor product.
• Verification evidence remains private and must not include unnecessary personal data.

4. Vendor rules

• Only approved vendors may access qualified opportunities.
• Offers must be accurate, independently prepared, valid for the stated period, and honor all included limitations and fees.
• Vendors may not contact or identify an anonymized buyer, coordinate pricing, submit duplicate offers, or route around the introduction flow.
• A submitted offer locks; a recorded version supports marketplace integrity.

5. Fees, payment, and refunds

Submitting offers is free. When a buyer selects an offer, the vendor pays the fixed introduction price shown at checkout. Identity is released only after Stripe confirms payment by webhook. Statutory taxes may apply. Refunds are assessed for duplicate or failed introductions and other circumstances required by law; dissatisfaction with a commercially accurate lead alone does not guarantee a refund.

6. Content, confidentiality, and publicity

You retain ownership of submitted content and grant us the limited rights needed to operate, secure, and improve the service. Non-public Duel, offer, and contact information must be treated as confidential. A verified Win is published only after recorded buyer consent; a vendor is named only after separate vendor consent.

7. Prohibited conduct

No fraud, impersonation, scraping, malware, unlawful content, discrimination, collusion, reverse engineering, security testing without authorization, contact-detail leakage, payment circumvention, or infringement of third-party rights.

8. Availability and liability

The service is provided with reasonable care, but availability, buyer intent, vendor performance, offer accuracy, and third-party services cannot be guaranteed. To the extent legally permitted for B2B services, liability is limited to foreseeable loss caused by breach; limitations do not apply to intent, gross negligence, injury to life or health, mandatory statutory liability, or guaranteed characteristics.

9. Termination and disputes

You may stop using the service and request account deletion. We may restrict accounts for rule violations, legal risk, fraud, or security threats. Existing payment, confidentiality, audit, and statutory-retention duties survive. Governing law and venue must be finalized for the operator’s registered jurisdiction before launch.

10. Contact

Questions about these terms: privacy@vendorduel.example.